We are here when you need us

24/7 Customer Support

Self-service always wins. However, what if you need us to assist you for more profitable transactions? What if you would want to suggest us technological and product enhancement?

We do not want to miss out any opportunity to listen to your opinion or grievances. We understand that no business is complete without customer interaction. Our customer service support is second-to-none to give exceptional service before, during, and after the sale.

Our skilled representatives follow the PLPER approach to help you.

Plan -> Listen -> Participate -> Evaluate -> Respond

Signet Ring Solutions provide proactive, reactive, and collaborative solutions across every consumer platform. Be it sales assistance, technical support, product support, order processing, or any third party clarification we are here to hear you through:

• Email Management Support
• Web Chat Support

Email Management Support

We believe in giving our consumers to access us in the most convenient form. Our Email Management Support is at service 24/7. Our customer service email support helps to increase operation efficiency and decrease cost.

Web Chat Support

To further reduce the turn-around time our web chat solutions allows connecting to us in real time. We have our representative waiting to answer your query (at any order phase) within seconds. Some Facts about Web chat support

• More than 8 out of 10 (81%) of 30 to 34 year olds would prefer to use chat technology via the retailer's website than phone through to the customer service center
• Nearly 8 out of 10 (78%) of 25 to 29 year olds would prefer to use chat technology via the retailer's website than email the contact center

Online Reputation Management Services

One of the most influential factors in our buying decisions is the opinion of our friends and relatives. Likewise, a large majority of online shoppers now trust what other customers say about the products they buy more than the e-tailers themselves.
Customer reviews always have positive and negative effects. User feedback could prove to be a valuable service for your customers and could trigger several positive effects. User-generated content has some further risks, too: for instance, competitors could invade your website to plant fake reviews. We need to moderate those reviews that state untruthful things or that are abusive or do not contain any helpful information.
SignetRing Solutions's ORM team will ensure that all customer conversations are credible and relevant. Our team helps you protect your brand against fraudulent reviews, slander, foul language, competitor merchant and price references, and offensive images. We'll work with you to define the moderation guidelines, which will incorporate your own brand values.